Customized CRM

Pharmacies, patients, and agents! Oh my!

Background

Upon arrival at NimbleRx, the operations organization was using 4+ platforms to accomplish any given task (issuing refunds, configuring a new pharmacy, etc.). When multiplied by the number of functional teams within the operations org, the number became egregious. With information stored in so many places, not only did completing tasks result in excess waste (time), but it also increased the number of use errors.

Problem Statement

Consolidate the existing internal tools to reduce waste, mitigate errors, thus improving efficiency.

Solution Features

Must Have

Consistent Design System

To mitigate use errors, a consistent design system is needed to create habits with the users.

Must Have

User Permissions

To protect patient information, only the necessary folks should have access to a specific patient's information.

ShOuld Have

Delight

I always say "Happy people make for good product." Imagine looking at Windows 95 all day. No thanks.

Shhh

Confidential

I'm not able to share the rest publicly.

Outcomes

30%
Reduction in support agent response time to patient inquiries
$60k
Annual savings in labor by eliminating 4 manual dev tasks
50%
Reduction in time needed to onboard a new pharmacy